Training and Workshops
Afsana holds a unique position within the ADR profession. Since beginning her career as a mediator, she identified a significant gap in cultural understanding and went on to develop a series of training programmes and workshops designed to help lawyers, mediators, cross-sector professionals and workplaces strengthen their cultural knowledge and awareness.
These courses are designed to expand delegates’ understanding of the cultural nuances that can influence outcomes in mediation, negotiations and everyday workplace interactions. By developing greater cultural fluency, participants are better equipped to avoid misunderstandings and communicate more effectively with colleagues, clients and community members from diverse backgrounds.
More than 40% of employees experience conflict in the workplace, with over 60% of these disputes arising from issues related to discrimination under the Equality Act 2010. Many of these conflicts can be resolved or prevented through stronger cultural awareness, effective communication skills and the ability to facilitate and participate in difficult dialogues.
For organisations seeking to strengthen their approach to Equity, Diversity and Inclusion, a range of training programmes are available to suit different sectors and professional needs. Bespoke courses can also be developed and tailored to address the specific challenges and objectives of individual organisations.
Afsana has been teaching and developing training programmes since becoming a mediator and has delivered workshops and presentations to audiences around the world.
If you and your firm are interested in attending a programme, please email Afsana at [email protected].
Cultural Competence in Mediation Workshop
4 Hour Workshop
This is a three-hour program with an interactive workshop. The aim of the program is to provide attendees with an introduction to cultural competencies, or awareness required during mediation, either as a lawyer or a mediator.
You will work through scenarios to develop your thinking on how to identify cultural sensitivities to ensure adequate service and representation are provided to the client.
If you would like to book this workshop for your firm, please contact Afsana at [email protected].
The seminar is accredited for 3.0 hours of EDI Professionalism Content by the Law Society of Ontario.
Cultural Competence and Communication Workshop
1.5 Day Workshop
Understanding cultural diversities and sensitivities has become one of the cornerstones in ensuring best business practices. Diverse workplaces have many benefits including productivity, innovation and growth. To cultivate a healthy work culture, competency training is a must.
This one and half day course is an interactive training programme that will helps to build your cultural knowledge using scenarios and role plays to open a more in-depth discussion.
The training is for all levels of competencies and some scenarios are more basic, to ensure attendees at all levels can participate.
If you would like to book this training for your firm, please contact Afsana at [email protected].
De-Escalation Strategies Workshop
1 Day Workshop
When workplaces are stressful and overwhelming, managing employees can be difficult and matters can escalate rapidly into tough situations. Understanding how our brain works in the heat of the moment and knowing how to de-escalate can help us deal with our tasks and colleagues more effectively.
This course is helpful for employees at all levels to understand their work environment and how to respond to high-stress situations. Using tools and role-plays, this is an engaging workshop that will help you learn critical strategies.
If you would like to book this workshop for your firm,
please contact Afsana at [email protected].
Microaggressions
1 Day Workshop
Microaggressions are very harmful. The cumulative impact of microaggressions can lead to depression, other mental illnesses, and physical illnesses. It feels like “death by a thousand papercuts.” Due to the impact of microaggressions, only 3% of Black employees reported wanting to return to the office full-time, as compared to 21% of White workers. In many workplaces, marginalized groups often leave due to a lack of support and understanding.
Reducing microaggressions is paramount for all workplaces trying to cultivate diversity. This is a practical course about understanding what microaggressions are and how we can interrupt our behaviour with colleagues and friends.
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